Quality Policy
Arpan Diagnostic Center LLP is an independent organization with its NABL Quality Management System to control working systems and associated activities. High quality laboratory services will be provided in a cost effective and efficient manner.
It is Responsibility of laboratory staff to familiarize themselves with content and requirement of quality manual and to comply with the policies and procedure laid down in the manual and associated documentation at all times.
Objective of management is to provide best services in accordance with the vest applicable standards and satisfying the required and implied expectations of our client through day-to-day interactions.
Arpan Diagnostic Center LLP is committed to function in the best interest of patients entered into contract with the laboratory.
It is policy of the laboratory personnel and Laboratory director to keep theme up-to-date with the latest development/knowledge in the filed of pathology by the way of Journals, Laboratory magazines, conferences and also continuous training programs.
Quality Objectives
- To ensure that all personnel are trained to a level of expertise with the quality system appropriate to the individual’s degree of responsibility. To conduct at least two Programme of training to all lab personnel yearly in their respective department.
- To make changes in test methods from time to time and as technology upgrades which us required to improve performance.
- To participate and to improve performance in proficiency testing or quality evaluation programs with peer laboratories.
- To improve laboratory workload from time to time, this is an indirect indicator of improved laboratory quality and performance.
- To reduce turn around time (TAT) for various test from time to time. To improve report delivery system from time to time as information technology upgrades.
- To add more test in the scope of accreditation with each application for reaccreditations.
- To resolve costumer complains within at least two working days.
Refund And Cancellation Policy
Customer satisfaction remains our primary objective; thus, we leave no stone unturned when providing the expected services to our customers. We certify you a full refund of your money if our services fail to please or satisfy you or in cases, there remains some malfunction from our end. However, the refund demands genuine explanations and a thorough investigative procedure.
Customers have the complete authority to cancel a booking if the lab partners' services do not fulfil your expectations. However, the cancellation will be approved if it happens before the test and the sample collection procedures. In case the test has already been conducted, you will not receive any refund of the money. At Arpan Diagnostic Centre we work to ensure that you receive assistance and coordination in the labs, but in case you have some complaint to register against any lab partner, feel free to reach to the concerned person.
We work with utmost integrity, which involves providing the right information about MRP, discounts and the like. However, if we fail to acknowledge you with the correct information from our end, you can cancel the booking. If the order has been made directly from our website, you can receive the full refund.
If you still wish to continue with the booking, you will receive a compensation of 10% from our side. You need to produce the lab payment receipt for the claims.
Our cancellation and refund policies have been listed below:
CANCELLATION POLICY
Customers can cancel the booking at any time they want before the beginning of the lab tests. In those cases, the customer is liable to receive an entire refund. However, there should be no third party playing here, and the full refund is applicable if the whole booking process has been done on our official website.
Also, if there have been partial tests carried out from the booking, we accept making a refund to that particular extent, not the full refund.
If the customer has opted for a home visit in health packages, then the cancellation must occur before the technician visits. If you choose to cancel after the visit, you will have to give (enter amount) as visit charges.
Except for the cases as mentioned above, the refund policies of our lab partner shall be validated
Refund Policy
Arpan Diagnostic Centre issue the refund to that card through the booking has been carried out by the customer. The payment refund will also be made to the account from where the charge was deducted during payment gateway. The refund process will be over within seven business days
Privacy Policy
Introduction
This Privacy Policy describes how ARPAN DIAGNOSTIC CENTRE LLP and its affiliates (collectively "ARPAN DIAGNOSTIC CENTRE LLP, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://crelio.solutions/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be ARPAN DIAGNOSTIC CENTRE LLP seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent- By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.