Quality Policy

Quality Policy

Arpan Diagnostic Center is an independent organization with its own Quality Management System to control working systems and associated activities. High quality laboratory services will be provided in a cost effective and efficient manner.

It is Responsibility of laboratory staff to familiarize themselves with content and requirement of quality manual and to comply with the policies and procedure laid down in the manual and associated documentation at all times.

Objective of management is to provide best services in accordance with the vest applicable standards and satisfying the required and implied expectations of our client through day-to-day interactions.

Arpan Diagnostic Center is committed to function in the best interest of patients entered into contract with the laboratory.

It is policy of the laboratory personnel and Laboratory director to keep theme up-to-date with the latest development/knowledge in the filed of pathology by the way of Journals, Laboratory magazines, conferences and also continuous training programs.

Quality Objectives

  • To ensure that all personnel are trained to a level of expertise with the quality system appropriate to the individual’s degree of responsibility. To conduct at least two Programme of training to all lab personnel yearly in their respective department.
  • To make changes in test methods from time to time and as technology upgrades which us required to improve performance.
  • To participate and to improve performance in proficiency testing or quality evaluation programs with peer laboratories.
  • To improve laboratory workload from time to time, this is an indirect indicator of improved laboratory quality and performance.
  • To reduce turn around time (TAT) for various test from time to time. To improve report delivery system from time to time as information technology upgrades.
  • To add more test in the scope of accreditation with each application for reaccreditations.
  • To resolve costumer complains within at least two working days.